Pitney Bowes is committed to taking an #InsideFirst look at our talent opportunities. Internal mobility means growth and development. It may be a move from one part of the business to another, from individual contributor to people manager. The #InsideFirst Journey series profiles employees enjoying success in a new role.
What skills and experiences do you feel helped you transition into your new role?
My new role required skills and experiences beyond those that I had already developed over my 10 years at Pitney Bowes. I had no direct experience with Sales or with the Masterpack system they used. I am also now responsible for meeting monthly sales targets which I had never done before.
On the surface my skills and experience weren’t an obvious match for my new role, however, my experience in Sales Operations for the last two years has given me significant insight to sales plus being responsible for lead management and a BDR team has developed many of the skills transferable to my new role.
I had done some work automating the ANZ-SMB Supplies Order Process as part of the SPRINT program (a six-month development initiative) last year which gave me a chance to learn about our sales supplies process. And whatever specific knowledge I lacked was made up for by an eagerness to try something new.
In addition, my involvement with Pitney Bowes Corporate Social Responsibility (CSR) helped build fundamental skills and capabilities that were transferable in any role. I volunteer because I enjoy giving back to the community, but it is also a great way to meet new people. As part of my role in PB’s CSR program, I had to approach our Country Leader, Stephen Darracott. I had never met Stephen in my Software and Mailing role, but my CSR work required me to ask for his support. This was outside of my comfort zone but created a valuable connection that, in the end, contributed to Stephen supporting my development in the last two years.
In addition, I gained valuable problem-solving skills from my previous manager, Sharon Souproanuck. Believing that people usually want to do the right thing, she taught me that whenever there’s a problem, first examine the process.
What do you enjoy most about your new role and/or Pitney Bowes?
I really enjoy learning new skills and working with our clients. I didn’t have a sales background, but love working with people. I wasn’t familiar with the Masterpack system but was determined to invest the work needed to learn and confident I could rely on the knowledge of my team. And with 10 years under my belt, I had developed a good understanding of the business that I knew would help me stay on budget. At the end of the day, I enjoy a good challenge.
What advice would you give to others who are interested in moving into a new role within Pitney Bowes?
Moving up is not always what needs to be considered. It is just as important to consider roles where you will learn new skills. Loving what you do and living our corporate values is the best way to achieve your next career goal.
Look for opportunities that draw you out of your comfort zone. In my case, my skills didn’t line up neatly with my new role but I have a team of people with Sales expertise to rely on. Being results oriented and unafraid of the hard work it will take to get there, that is a skill that will help you succeed in any role.
Tell us about any individuals that supported you through this transition.
Stephen Darracott, Sharon Souproanuck and Joseph Saleh. I credit Stephen for having the confidence supporting my career development; and Sharon, my old manager for always encouraging me to pursue new opportunities and grow in my career. And as my new manager, Joseph has given me valuable guidance when needed as well as the freedom to make the changes required to lead. In addition, Manju Singh and Stuart Murray have shared a lot of their knowledge with me which has given me the foundation for sales supplies.