Presort managers navigate a workplace where it appears there are more differences than similarities. The thousands of hourly employees speak more than 45 languages, come from different cultural backgrounds, and work long hours in specialized and physically demanding jobs. Despite these potentially complicating factors, Presort managers turn differences into individualized strengths so that each employee can excel in their own way.
These driven managers dedicate their time and efforts to leadership that exceeds expectation. They lead with passion, deliver with purpose, and respond with empathy.
Their effectiveness is demonstrated through the overwhelmingly positive feedback by the people who work directly with them.
Communication & Listening
To be a great manager alone is a difficult feat. To be a great manager for workers who speak more than 40 languages is seemingly impossible. However, these managers take on this communication differentiation with respect and empathy.
Effective and efficient communication is extremely crucial in this specific environment. Therefore, the Presort managers must be able to relay information applicable to everyone. In other words, they cater content for their employees, rather than what is best for them as an authority figure.
Perhaps the most important trait all these managers share is their flexibility. To communicate important safety regulations for workers who may not understand it in its entirety in English, they have to use visual aids or videos. This may sometimes require an acrobatic shift in relaying information.
Advice from our Managers:
“Always have all employees’ best interest at heart”
Emerald Simpson, Shift Supervisor in Charlotte
“It’s always been evident to me why I have two ears—I’ve always strived to listen more and speak less; not just the usual or half listening but authentic and attentive listening. By paying attention sympathetically and then posing tactful questions, one can get to the bottom of the problem and find an honest way to solve it”
Alberto Olivas, Assistant Operations Manager in Phoenix
“I take the time to learn the personalities of every employee and find out something personal about them. For example, if they have a hobby or what kinds of things they like to do with their children. Being approachable is key!”
Laveta Bell, Operations Supervisor in Romulus
“I ask my team to share their thoughts and ideas about what I can do to help them achieve their goals”
Eduardo Beltran, Operations Supervisor in Phoenix
“It’s important to give your undivided attention to whomever is talking to you and maintain eye contact with them so they know that your focus is only on them. Offer feedback throughout the conversation and repeat back to them what they’re asking you to make sure you’re both on the same page”
Terry Cravens, Transportation Manager in West Sacramento