Pitney Bowes is committed to taking an #InsideFirst look at our talent opportunities. Internal mobility means growth and development. It may be a move from one part of the business to another, from individual contributor to people manager. The #InsideFirst Journey series profiles employees enjoying success in a new role:
Location: Austin, TX
What skills and experiences do you feel helped you transition into your new role?
I’ve been at PB for three and a half years in product management. Having had the opportunity to work at several startup companies previously, I’m always willing to roll up my sleeves and get to work, whatever the task is.
I strongly believe that if you have the right attitude, you can always acquire the required skills. My new role requires that I know operations management. I’m currently self-learning six sigma basics to identify opportunities for operational excellence with our PB warehouses. Reading up on best-in-class industry practices helped me understand how our competitors and the industry, in general, operates.
Most importantly, as in any other role, having the customer at the center of everything that we do, keeps me grounded and focused. I often role play with the team on how a customer perceives us or our services, and that helps us build customer-centric solutions.
What do you enjoy most about your new role and/or Pitney Bowes?
It’s a very challenging assignment. Chain Of Custody includes any and all touchpoints, as parcels make their way through the PB network and to the final destination. My past has been mostly in product management. Chain Of Custody has so many operational components to it, which is new and exciting to me. There are so many operational challenges in the physical movement of parcels that I didn’t know about and have come to appreciate. The folks that I work with are extremely helpful and patiently answer my sometimes naïve questions. There is so much to learn and so many challenges to solve, to make the business more efficient, which is what makes coming into work every morning very exciting.
Tell us about an individual that supported you through this transition.
Rajeeb Mohapatra, Chris Lentjes, Bill Shannon and Chris Hall, and may others have all supported me.
I have been lucky to have awesome managers and mentors here at PB. They’ve encouraged and motivated me to take on new challenges and helped guide me to navigate them successfully. That’s how I got my new role as well. Rajeeb and Chris talked me through the ambiguities and helped me see the growth opportunities and motivated me to take this role, even though I didn’t have direct experience in this area. They proactively give me constructive feedback, so I’m able to constantly calibrate myself and work through various situations.
What advice would you give to others who are interested in moving into a new role?
Look for opportunities that expand your horizon and are in your areas of interest. Seek them out. This may mean going out of your comfort zone. Don’t be afraid. However, do your research first. Learn as much as you can about this new role; talk to folks that are in similar roles and shadow them if possible. This will not only help prepare you for that role, but give you a chance to reaffirm if that’s indeed the role that you want.